#BigTech / Facebook Launches App To Help SMBs With Social Commerce

Through the new app, business owners can field and reply to messages from customers and others through a single, unified, inbox covering their Facebook, Messenger and Instagram accounts.

Small businesses can also use the app to post content on Facebook and Instagram at the same time, while also being able to zoom in more quickly on what’s working and what’s not through the use of “Facebook and Instagram insights”…

Facebook also plans at some point to add WhatsApp to the service as well…

https://www.pymnts.com/facebook/2020/facebook-app-smbs-social-commerce