#CX #AI / Schwab Announces Patent Pending Data Analytics Algorithm

Charles Schwab has developed a patent-pending algorithm designed to improve client experience and make investing more accessible…

Schwab’s proprietary algorithm analyzes billions of pieces of client data in order to detect clients’ intent and automatically adapt to client-led changes in behavior and Schwab-led changes in the user experience. This enables Schwab to understand what clients attempt to do online and identify opportunities to improve the client experience. The ability to detect the client’s intent in real-time now gives Schwab the ability to build more efficient and seamless client experiences.

These client behavior insights can also be used in other channels to serve clients faster and more personally, such as seamlessly connecting a call-in client to the right representative based upon what they have recently been researching online, saving the client time on the phone. Schwab expects to use the new algorithm to make a range of client activities more efficient…

https://pressroom.aboutschwab.com/press-releases/press-release/2020/Schwab-Announces-Patent-Pending-Data-Analytics-Algorithm/default.aspx